Cancellation and refund policies differ according to what you purchased and how you purchased it.

CHALLENGE TICKETS

Your Challenge ticket is covered by a full money-back guarantee. To qualify, attend at least three of the five days of the Challenge, then request your refund within 7 days after the final day. We’ll refund your ticket in full, to the original payment method.

We ask that you attend before requesting a refund — the guarantee is there so you can decide after you’ve seen it, not before. Attendance is recorded from the live sessions.

MONTHLY SUBSCRIPTIONS

When cancelling a monthly subscription, all future charges associated with future months of your subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current monthly billing period.

IN-PERSON SALES

When purchasing at a live, in-person event, you may notify us within three business days from the date of purchase of your intent to cancel your purchase. Each live, in-person event sale has an attached Notice of Cancelation that must be filled out and submitted, as outlined in the Notice of Cancelation. Beyond the cancelation period, TRADEway reserves the right to pursue any unpaid balances. In the event of payment default, TRADEway reserves the right to cancel your purchase and issue an in-house credit, equivalent to the amount you paid, less the costs of any services that have already been provided. In-house credits are valid for 180 days.

PROGRAMS WITH A SIGNED ORDER AGREEMENT

Some programs are purchased under a separate signed order agreement. Where you have signed one, that agreement sets out the cancellation and refund terms for that purchase, and it controls if it differs from this page.

TRAVEL AND DESTINATION EVENTS

Travel packages and destination events are non-refundable and non-cancelable once booked, because we commit to airfare, lodging and supplier costs on your behalf that we cannot recover. This is expressly subject to any applicable state law that gives you a non-waivable right to cancel or to a refund, including any statutory cooling-off period. Full terms are in your enrollment agreement.

ALL OTHER SALES

Except as stated above, when purchasing at a virtual event, online, or directly through TRADEway’s website all sales are final. TRADEway reserves the right to pursue any unpaid balances for all purchases made via partial payments or down payments. In the event of payment default, TRADEway reserves the right to cancel your purchase and issue an in-house credit, equivalent to the amount you paid, less the costs of any services that have already been provided. In-house credits are valid for 180 days

TRADEway may, at its sole discretion, issue a refund, credit, or plan change in an individual case — for example where financing does not complete, or where a program is exchanged for a different one. Doing so in one case does not create an entitlement in any other case, and does not change the terms above.

HOW TO REQUEST A CANCELLATION OR REFUND

Email support@tradeway.com or call 877-777-0703. For in-person purchases, use the Notice of Cancelation attached to your sale. We’ll confirm receipt and tell you what to expect.